1. Returns

We accept returns only under the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • A return request must be made within 7 days of receiving the product.

  • Customized or personalized items cannot be returned or exchanged, unless they arrive damaged or defective.

To initiate a return, please contact us at [your email@example.com] with your order details and a clear photo of the product.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds are issued to your original payment method.

  • Shipping charges are non-refundable.

3. Exchanges

We replace items only if they are defective or damaged during delivery.
To request an exchange, please email us within 48 hours of receiving your order at [your email@example.com] with photos and your order ID.

4. Non-returnable & Non-refundable Items

The following items are not eligible for return or refund:

  • Custom or personalized designs

  • Sale or discounted items

  • Gift cards

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at [your email@example.com].

  • Provide order details and photos of the damage.
    We will offer a replacement or full refund (including shipping) after verification.

6. Cancellations

Orders can be cancelled within 12 hours of purchase, provided they haven’t been shipped yet.
Once the order is processed or shipped, cancellations are not possible.

7. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us at:
📧 [your info@urviconceptss.com]
🌐 www.urviconceptss.com